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Frequently Asked Questions
How many items can I have out at a time? 5 items.
Can I return items early (before due date)?
E-books can be returned early. In Adobe Digital Editions, click on the book cover and choose ‘Return Item’. E-audio and videos cannot be returned early.
How long do I have the items? 14 days.
Can they be renewed?
No. But, if there is no hold on the item, you can check it out again.
How many holds can I have? 3 holds.
I live outside of the City of El Paso, can I get a library card and pin number to check out e-materials on Overdrive?
Yes but there is a fee. You must be part of the library’s service area. Call your nearest branch for more information.
Do I have to download Adobe Digital Editions and/or the Overdrive Media Console to get e-materials?
Yes. You must download the required software to properly load e-materials to your device.
Can I download items onto a library computer?
No. You must use your own computer or device.
Can I request items to be purchased?
You can, but there is no guarantee that the title is available through Overdrive.
I saw this title available on Amazon as an e-book, why can’t you get it?
Publishers limit the number of titles that are available to Overdrive and to libraries. We are limited by what they are willing to license.