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Main Library Reference Desk (915) 212-READ

Corona Virus Borrowing Measures

Temporary Measures 

Temporary measures have been enacted to facilitate patron service while the libraries are closed to the public.

Due Dates: Due dates for all checked-out materials were extended to after the closure period.

Late Fees: No late fees will accrue on materials that are due during this time or are currently overdue.

Holds: The placing of holds on physical items will be disabled as staff will not be able to process them. Currently held items will not be issued but their pickup dates will be extended to May 1st.

Temporary Library Cards: El Paso City residents may apply for a temporary library card by clicking on the link below. The card will give them access to online databases and digital materials such as ebooks and e-audiobooks. After applicants receive their temporary six digit number, they will be emailed their official card number. The six digit number is NOT a Library card number. This process may take 2-5 days depending on the number of registrations received. PLEASE DO NOT SUBMIT MULTIPLE APPLICATIONS. 

If you have a Library card, but have forgotten or lost your number or just need your PIN, please email the Ask-a-Librarian link below. There is no need to submit an online registration.

TEMPORARY LIBRARY CARD APPLICATION. (Note: YISD emails are being returned not delivered.  Please use an email that is not YISD.)  

Card Renewals: Cards nearing their expiration date during the closure period will be renewed for 6 months.  

Bookdrops: Bookdrops will close effective 3-25-2020.  Please retain any library materials you might have and return them once we reopen the bookdrops.  

Services: Digital materials such as ebooks and e-audiobooks as well as music and movies are accessed through Virtual Library (link) . Online research (link) databases are likewise available 24 hours a day.

FEE APPEAL FORM

If you feel you received a fine or fee that was not your fault, you can appeal that fine or fee by downloading and filling out the appeal form at the link above.

Inter-Library Loan: ILL servicers have been suspended until further notice

Research: Border Heritage will not be handling any research or obituary requests until further notice.