WE ARE NOT CURRENTLY OFFERING CURBSIDE PICKUP. WE APOLOGIZE FOR ANY INCONVENIENCE.
The contactless service allows customers to pick up items they have placed on hold outside at these three locations during the following days and times:
Richard Burges Library
9600 Dyer St. Suite C
Monday & Thursday
10am – 6pm
Esperanza Moreno Library
12480 Pebble Hills Blvd.
Tuesday & Thursday
10am – 6pm
Dorris Van Doren Library
551 E. Redd. Rd.
Wednesday & Friday
10am – 6pm
HERE'S HOW IT WORKS
WHAT ABOUT RETURNS?
Library items may be returned in the outside bookdrops at Dorris Van Doren, Esperanza Acosta Moreno, Richard Burges and Main Library every Monday from 10 a.m. through 6 p.m. This process will help us ensure that items are safely quarantined for a minimum of 72 hours. Staff cannot accept returns directly from customers.
EPPL is only accepting returns on Mondays because it allows staff to guarantee that every returned item has been quarantined for more than 72 hours to prevent the potential spread of the COVID-19 virus. Most items will not be handled by staff until four days after being returned.
I just returned some books, but when I got home I saw that they were still listed as checked out on my account. Why is this?
Returned items will take at least four days to be checked in due to the quarantine process. Customers will not incur any late fees or have their cards blocked during this period.
When will customers be allowed to go back into the branches?
We do not know. EPPL staff are eager to resume as many of our services as possible, but we will be guided by the direction of state and local officials. Some tough choices had to be made due to the economic shortfalls caused by the COVID-19 pandemic, currently estimated at $33 million for the current fiscal year, and $66 million for FY21.
EPPL will only be issuing digital library cards to checkout materials. You can sign up online at www.elpasolibrary.org and you will be given a six-digit number that is not a Library Card number. Your application will be processed in two to five days and you will receive an email with your official library card number. You may use your new library card to access online databases and digital materials such as ebooks and e-audiobooks and streaming media, as well as put materials on hold for curbside pick-up.
Programs are currently only being offered online. Please follow the Library on Facebook to see online programing. Once branches reopen to the public, we will give an update on when we plan to resume in-person programs.
We don't have a set date for reopening bookings at this time.
When is passport services resuming?We do not have a set date for reopening passport services at this time.